Our Reviews

George was very helpful and nice. I like him a lot. Everything went smoothly and it was a noticeable difference from my last visit. Williams is an incredible dealership and IMHO. I've been a customer since 1995. There's a reason for that. They're the best. :)

Steve Mahoney went above and beyond to help us find the vehicle we wanted. We appreciate his service and look forward to working with Steve for future vehicle purchases. The finance manager, Ben, was fantastic. They paperwork process was a breeze and he made everything seamless. We appreciate the service at Anchor and look forward to a relationship going forward.

Had blowout on Hiway, the team took great care of me as always. These are great people with big hearts.

Excellent service from the beginning of scheduling my appointment through the time, I walked in the door for my oil change. I would never go anywhere else and highly recommend it to my friends. Plus George is such a pleasure to work with.

Lisa was excellent at hearing my needs and got the job done

Anchor Buick was very efficient at diagnosing our problem in our Buick Enclave and fixing it very quickly. The staff was very friendly, knowledgeable and efficient.

As always, the Anchor Buick GMC team was excellent. While the new Envision had some technical "glitches", the sales and service personnel were immediately involved, analyzed the issue and provided a pathway to resolve it. Outstanding response from an extremely talented, knowledgeable, caring and effective organization. Highly recommend.

Over all I have been very happy with Anchor Buick, GMC starting with Steve Mahoney in sales (his customer relation is very professional and gives an honest, low pressure vibe to the purchasing experience, biggest reason why I choose Anchor over other dealers). I also have to praise the 3 people at the service desk, Kevin, George, and Trish, they have always been very professional, understanding and extremely helpful. At times lately I have been somewhat frustrated by my vehicle with numerous failures over the last couple years, failures when added together does not speak well for GMC products. I understand nothing is forever trouble free and mechanical equipment will fail at times but when major failures and repairs continue to build up then one has to question the reliability of the product a manufacturer is putting out. If not for the 3 service writers you have and their over all customer skills they have I would be very much more upset. They have always done everything they could to help me with keeping me informed about the status and even providing me with a loaner when the repair was for more than the one day. How I was treated by them does speak very well of your team and your dealership. I worked as a field service engineer for a large international instrument manufacturer for 37 years, I know how important service is, it can make or break a company. You have a great team.

short wait time. staff very friendly and helpful. would recommend anchor service dept to family and friends

When I left the dealership, I didn’t have any problems, and so far so good, it’s good to know that someone knows their job and how to fix things, thank you so very much.

good

Lisa Gilman was very kind, knowledgeable and thorough.

good people doing good business. I"m a very loyal customer.

Did not have a long wait time for service to be completed.

Lisa was very knowledgeable and to the point.

My request this past visit were straight forward, replace the battery, wiper blades and update ECU. Everything was handled with ease and care. I appreciate the communication along with the mechanics and service writer's professionalism. My GMC is a little older but I value and trust the feedback during these services. Although not inexpensive, everything contributes to my GMC's longevity. Thank you!

Fred Haley was ready to show us our new Buick as Caitlin took a very thorough message from my husband on what we wanted. Every step of the way was flawless, even financing. Will definitely be back and we will recommend our friends and family.

Oil change and overview of car. All went well.

Quick turnaround. Work was done correctly.

Everyone is very polite and courteous and treats their customers with dignity!

I had a coolant sensor and thermostat replace. While the cost was quite expensive, the repair has made a significant difference in the car's heating and cooling efficiencies.

In and out in less than 1.5 hours with same day appointment

George in service goes above and beyond. He always listens and keeps me advised on whatever service is needed. Always polite and very respectful.

This is the second Sierra I purchased from Anchor. Lisa was my sales representative for both purchases and would certainly use her again for future purchases. She made the purchase so easy. The truck was waiting for me when I arrived and we went for a test drive. She knows the truck and functions so well. We picked the truck up the following day so it could have the ceramic coat applied. That process also went so smoothly with Ben. He had all the paperwork ready to go and walked us through each step. Thank you all for another great experience!

Lisa, the sales representative, was outstanding. In particular, she assisted me in recovering my ID.me account. This was critical in earning my military appreciation discount.

Salesman Fred Haley did a thorough review of our situation and selected a car from inventory that had similar features to the car which was nearing lease end. Fred was also able to answer all my questions during the first visit. When we picked up the new car, all the paperwork was in order and Fred switched all our subscriptions and apps from our old car to the new car. We were treated very well.

My experience was quick and painless.

I enjoyed working with Steve and the entire Anchor GMC team. Steve was professional, honest, didn't waist my time and made the process of purchasing my very first GMC enjoyable. I've purchased over a dozen new vehicles over the last 30 years and this is the first time to actually meet a dealership owner. He met me at the door, shook my hand and asked, "how can I help you." He made me feel welcome, and like I mattered. I walked into 5 dealerships over the last two months, and at each dealership, no one met me when I walked through the door let alone asked me how can I help you. First class team at Anchor GMC. A few kind, honest words and an old fashion hand shake!

Even though it was a routine oil change, everything was completed in less than one-half hour and all systems were checked to ensure the efficiency of my 2013 Buick La Crosse.

Well I was good with service my rear window was leaking tried to fix it once before it didn’t work so a new rear window was ordered and you had another vender put it in B and G glass in Glasgow De well they destroyed my head liner in my 80,000 dollar truck needless to say to say I’m not happy they are willing to fix it but it should of never happened in the first place and I was assured they would not damage my truck and yet they did and all I want to make this right is to have the same black Swede headliner that’s in an ULTIMATE DENALI and to make sure they replace my windshield with a GM and not an after market one

Very prompt service!

Thank you, Kevin, for fixing our Bill and getting us taking care of. Thank you, George, for the info on the extended warranty.

Nice greeting. Good explanation about what had been done on my truck. A nice lobby experience, comfortable.

everything went well, appointment, check in and check out was professional and friendly

Everyone in the service department was friendly and helpful...service was done quicker than I expected, and less costly than I expected!

Oil change and tire rotation

Great service. Scheduling was easy and staff was friendly

I was very satisfied with the service that I received, and I appreciate the professionalism from the staff.

Service is always top notch

I haven’t bought a car in years, but Lisa made the experience not only painless, but fun! She is worth her weight in gold- she got us a great deal and answered all my questions about the car. If I ever buy a car in the future, I won’t hesitate to work with her again!

I had a 2 o'clock appointment but when I got there I was told the job would last longer than the hours the shop would be open. The job was not done and I now have to come back at another time to get the job done

The most relaxed buying experience I’ve ever had. Answered all my questions without hesitation and made an Anchor buyer out of me. Great Job. Thank you

So far so good

Lisa was very prompt and concise with her information. She listened well and really move the process along, even though we were stretched out due to production and new model launch. She explained the pros and cons of leasing or purchasing well.

Upon first entry into the dealership I fell like I was in the right place. My salesman was very knowledgeable and made sure I was completely satisfied. He went above and beyond to help me in any way possible. The staff there were friendly as well, which made it an even more pleasant experience. Thank you!

Problems still occuring

Got a same day appointment for an oil change. Waited a short time for work to be completed. They always treat us well when servicing our cars.

Professional and friendly as always.

thank you, Kevin, for the excellent service, in and out.

Service went well as expected.

Lisa was very personable and attentive without being pushy!

I showed up to test drive and view a smoky amethyst Buick envision and they happen to have sold it a few hours before I got there. I test drove the car in another color and you were able to find another smoky amethyst one for me within a week. I appreciate all of Lisa's hard work in securing this car for me. I've been driving the car for about a week and I love it!

I arrived for an appointment I thought was scheduled for an oil change and they were not able to see a reservation but graciously took me and were done in a timely fashion.

It was great Lisa was wonderful

Great salesperson

Great service.

Great help from the workers behind the desk they got me in and car service and out in a timely manner

Fast service

The sales representative was patient and courteous. The GM was excellent too. They both worked with me to achieve my goal of purchasing this new vehicle

smooth transaction lisa my sales personb supper give her a promotion

Friendly, Knowledgeable, Efficient and easy to work with Staff. Repairs are always completed in a timely fashion at or below the estimates given.

Great people that make it easy, especially the help from Fred

Great dealership from the sale to service. Keep up the awesome work.

Outstanding

Friendly service My wait was minimal and vehicle was serviced quickly. Very happy with my experience.

Trish, my service advisor is one of the reasons I continue my auto service with Anchor. Going elsewhere you never get the professional service Trish offers. Her attitude, honesty and compassion is something you cannot find anywhere. Sometimes dealerships service prices are higher, Trish is truly a gem. Thank You Trish.. people enjoy great customer service.

good service people

Excellent service

Easy scheduling process with the ap and quick affordable service.

I worked with Lisa on the purchase of my new 2025 GMC Sierra AT4. She was attentive and made sure that all of my questions were answered. She also did a fantastic job following up with me after the sale.

The service department was very knowledgeable about my vehicle and any questions I had.

My sales person Steve Mahoney was very knowledgeable about the vehicle .

Friendly Service personal. very accommodating and a pleasure to work with

Kevin and his staff is always amazing!!!

Poor communication with the service advisor and extremely disappointed with the cost of the repairs…Will not be back for service or future purchases

The service was wonderful. The service department was very friendly and informative.

Excellent customer service very helpful in all our at needs Definetly would recommend anybody family and friends to this dealership

Wait time was good, not too long. My sales representative Lisa showed me around at some new cars and suvs. The few moments I spent in the lounge was fine too.

My experience was wonderful. Lisa was great in helping me purchase my first brand new.

Online appointment set up easy and quality service.

Had my oil changed and was able to use Buicks points and mail Offers. All personnel were very professional.

All went well once computers were working. Great place, great people great service! Thanks guys for always making me smile and enjoy. See you soon again, Linda

Very pleasant experience, very friendly staff. Assisted in getting new car, gave plenty of details and very thorough

Everyone was very friendly my salesman made sure I knew every function on my truck before I left

Steve Mahoney is just an amazing person and a joy to do business with. He makes the experience stress-free and enjoyable. Very responsive to all of our needs, and that sealed the deal.

To whom it may concern the oil change was great very quick, service was great, but I have concern of getting a part in for my truck that has me very concerned about getting parts for my truck

They are very pleasant and go out of their way to help you .

Lisa G. was just great from start to finish - I never felt pushed in any direction or pushed to buy and ultimately that made us want to buy from GMC more.

Steve, Ben, Fred, and George were excellent to work with!

Fast and easy

Fast and reliable service

Fixed the problem

Dealer ship was good BUT problem not resolved

Bob Lake (salesman) was very helpful and made sure my experience was good. He answered every question. I'm very satisfied with the vehicle and my experience at the dealership.

everything went well, staff was very friendly and informative

Quick reliable service

This was a very easy car buying experience.

Again, the best place to not only purchase a vehicle but to have your vehicle serviced. Always a thorough and professional experience . . . I've told others about Anchor and they were very happy with the excellent service.

Everyone polite and efficient

Very Timely!

Car buying was an enjoyable experience. Thank you for all your assistance!

The dealer was extremely clean, neat and organized. The entire staff was professional and accommodating to our needs.

Vehicle service completed properly and I was able to use my GM Rewards points to help offset the bill.

We had an amazing experience with Fred. He was phenomenal. He answered all of our questions and was prompt with everything we asked. He was the most knowledgeable of all of the reps we talked to in surrounding areas.

You are always able to work my appointments in and give quality work!

To the point with good advice and service. That’s why t continue to use your service.

Always have a great experience at Anchor whenever I bring my 2022 GMC Sierra Denali in for service. Staff is friendly and polite.

Every visit is met with the same professionalism

Mr. Haley, Professional and kind staff. Explained everything very well.

Parts were ordered for check engine light. Part did not work. Another part was installed and it failed about hr. After I left dealership. Now another part has to be ordered and replaced.

George is such a charm. He makes coming to the dealership and spending money fun.

Excellent service keep up the good work.

Very organized and professional

Would have been higher but GMC can’t tell you how to fix my truck

Working with Steve Mahoney was fabulous. He took all my requirements and put me in an amazing car! He was great to work with!

Wasn't nothing wrong with my vehicle, but my diagnostic told me to take it to the nearest Chevrolet dealer to look at something with the anti-lock braking system and guess what was nothing wrong with it and guess what you happen to owe us a $174 for looking at it for nothing you would never ever see me in life again it's like putting alcohol in a Visine bottle you'll get one eye but you won't get 2 eyes.

I was able to get appointment for oil change and tire rotation same day I called. In and out in approximately an hour. It was nice to see new vehicles in the showroom for a change.

The service department always takes care of my car efficiently and it is always ready when they say it will. The trip down to my dealership takes a little longer but it is worth the drive because I know they know my car and what it needs.

Service staff was friendly and efficient. Repair was done quickly and neatly.

Lisa was awesome! She made the experience of buying my first car stress free and fun.

I was not at your dealership for service on 9/20/2025. The last time I was there I had a valve cover replaced under warranty. I no sooner got out of the parking lot and the service brake pad monitor came on. I notified the service dept. and they told me to come back the next business day. when I brought it back they told me the monitor was attached to the brake pads and I would need new front rotors and pads at a cost of $650. Two days before I brought my truck in I checked the vehicle status and it said I had 45% front brake pad life left. At the time I had 41,000 miles on the truck. I have never heard of the rotors needing to be changed with that few miles on a vehicle.

Two recalls for my 2023 Yukon XL Denali, one requiring an engine replacement. Kept me informed and finished as oredicted.

We had an awesome experience. Friendly, no pressure, sale.

George continues to be create positive experiences at the Anchor Buick Service Department!

Avery time I bring the car in for service the car comes back with everything that I wanted changed .

No sticker with mileage for next oil change, info on dash was never reset to 100% oil. Was told on the phone I was getting 150,000 mile warranty on motor parts. When I picked the truck up I was told the opposite that there is no warranty.

.

As usual a courteous and professional job. I only trust Anchor GMC to service my Yukon.

Prompt and affordable service

Great service as usual!

Both car and truck done in same day. Fantastic

Great service

Steve Helped me build a Yukon Denali that I wanted and had it ordered. He was on vacation when I was able to pick it up and Fred took care of me. Steve and Fred worked well together and I appreciate that.

What can I say not knowing what was wrong with the automobile? I was floored when I was called so quickly and told that the vehicle was ready to go.

Both Steve Mahoney and Bob Lake were wonderful to deal with. They were patient with questions and photo requests - since Anchor is over 90 minutes from my home I did not see the truck until this week when I picked it up. Bob also came in early the day of delivery to fit my schedule - that was really appreciated. Also appreciate Ben (Finance Manager) for coming in early that day as well. Overall a great experience.

It Was Very Good

Fast Parts in stock

All staff at Anchor dealer gave very good customer service. I highly recommend them.

Good quality service and quick.

Called and received a quote over the phone before o made an appointment. On day of appointment the voice was doubled. Questioned them and decided to leave. Price was changed. Came pick up the vehicle up after completion of service. Price was more than expected. Will. Or come back.

Fred was great to deal with and very knowledgeable which made the experience pleasant.

It was great, very fast service!

Courteous, efficient, speedy! You even washed my car!

Work was done in a timely manner

Sales Rep was patient and provided very detailed instruction on vehicle operation

Excellent

I had an excellent experience at Anchor Buick GMC in Elkton, MD! From start to finish, the process was smooth, transparent, and stress-free. Robert Lake was my salesperson, and he went above and beyond to make sure I found the right vehicle for my needs and budget. He was friendly, knowledgeable, and never pushy — just genuinely helpful and professional.

I was there, I sat in the waiting room and they came for me when my vehicle was ready. The end!

Do an excellent job

Love these Guys! Excellent service and Kevin always takes care of me!

Service was very quick and the waiting area was very nice.

Great experience! Transaction was quick and professional!

The customer service team has lacked. This vehicle has been in the shop 5 times for the same problem and is still not fixed

George was great to deal with.

Always professional and helpful.

My service advisor, Trish, is extremely helpful and always provides exceptional customer care. Anchor GMC , a great dealership always looking for ways to improve customer service. I’ve been a customer for over 7 years and my service advisor Trish continues being one of the best. Her knowledge, expertise , communication and overall concern for her customers is very important to me. Now days, you can take your car anywhere for service, but it’s pretty great to have a dealership and advisor who cares about your vehicle and keeping your busy. Great job Trish

paying out too much money for labor work I end up having other problem afterwards

Anchor service department was professional and wonderful to work with.

The associates at Anchor buick GMC are fantastic. This is the second car I have purchased from there. My sales person both times was Lisa Gilman, she is incredible! Lisa has made the experience of buying a vehicle very smooth! Thank you Lisa and the associates of Anchor buick GMC!!

Steve was excellent and knowledgeable. He made sure we purchased the car we asked for. The process went smoothly and will definitely return when we are ready to purchase another vehicle.

The visit was short and sweet. Considerate staff and prompt attention to issue resolution.

Good job

Have to come back when the part comes in.

Super

Dropped off my truck for a Oil change, went for a half hour walk, came back and my truck was done. George also showed me how to adjust the Radio Display screen, that was very much appreciated.

Convenient scheduling system. Drop and pick up easy. Reasonable prices

Everything went smoothly and service completed within the time mentioned. Staff was very helpful with using the app and explaining how to utilize it!

The service writer was very good, he’s been there a long time and he’s very knowledgeable. My only issue was that I asked that my tires be rotated in an X pattern. The service writer did notice on the work order, but it wasn’t done. I’m more to my tires with colored markers to make sure that it was done correctly so I went back in and told him it was not done correctly. He asked another technician to bring it in and cross the front tires, which he did. The technician stated that he had done it that way, but he did not the service. Writer handled everything and it was fine in the end.

Honestly not clean as it was before. Things seem off

Vehicle was ready when I arrived. New details were shown & explained. I was able to test drive in different traffic conditions.

You take care of business, and your customers!

Prompt, kind

Quick and friendly

Perfect!

I bought my Buick casada in 2017 and Steve my salesman was amazing to work with as well as the entire service dept. When the time came to trade it in Steve made sure to find exactly what I wanted and Jim worked out all the financing getting me the best price for my trade. I have told everyone about Anchor. I'm 69 and have always loved cars. this dealership is the best one I have ever worked with

sales associate was very knowledgeable about the vehicle I purchased. She also gave me the best deal she could.

Everyone was professional and helpful. Eddie was awesome

Everyone is very friendly. Wait time wasn’t too long.

Thanks as always! Trish has amazing customer service skills and is the reason I keep returning!

The staff here are incredibly friendly, helpful, and knowledgeable. They complete all service work efficiently and in a timely manner.

Steve Mahoney & Jim Cottingham were WONDERFUL to work with! It always seemed as though they were working tp best understand what I wanted and went above & beyond to meet my wants/needs! They never pushed me to purchase anything I didn't want. They clearly wanted me to LOVE my new Buick and to feel confident that they were there to help me vs a hard sales pitch! I could not be more pleased with their professionalism and knowledge of the various models and trim options. Most important to me was the trusted partnership they established with me throughout the exploration and sales process!

Didn't rotate tires because the tire depth was 3/32nd. Don't quite understand that, and also asked to put new wiper blades on and that was also not performed.

good to follow up but you have to check up on work being done

Had a great experience.

Wait time was good not long. Explained to me what they did to the car and complimented about my low mileage lol. Friendly staff

Fast, friendly and professional!

Trish is always making sure I have a pleasant experience while getting my cars fixed. Trish is the reason I keep coming back to Anchor Service.

Very good

Very happy with the people there unhappy with the GMC product. General motors have put food on my table as a young kid. Not happy with my running board. Motor running up on me. I have a 75-year-old mother that I let in on the passenger side.. And it's hard for her to get in my truck. Unacceptable the truck is not old

Nice people

N/a

Arrived a few minutes early, the service team took my truck and preformed the 5000 mile service I requested in less than an hour. Couldn’t be happier, thanks.

My experience was flawless, the staff was very accommodating and friendly.

Service was amazing and service advisors were kind, caring, and knowledgeable.

I don't know that I've had such thorough customer service from a dealership before. You even try to help me when I'm not on the schedule.

Always treated with upmost respect and professionalism.

The service department does excellent work. Anchor services all my vehicles, GM and non-GM.

Everyone is friendly and knowledgeable.

The service department is top notch! Prompt and courteous.

My experience here has always been good, and I truly trust them with my GMC. The only reason I’m giving 4 stars is because my vehicle had an issue that couldn’t pass DMV inspection and the problem is still ongoing with the OBDII. George and Trish are always on top of things, providing updates whenever possible and doing everything they can to help. Unfortunately, the issue with my car is still unresolved. George even reached out to a GMC-certified engineer to diagnose the problem, and after keeping the car for almost three weeks, the cause still couldn’t be identified. We eventually decided to take the car back, and George let us know that courtesy vehicles and rentals were unavailable due to high demand from other customers. While the overall situation wasn’t what I had hoped for, George and Trish were understanding, supportive, and genuinely tried their best to fix the issue. I appreciate their efforts and will continue to trust them with my vehicle.

Mr. Steve Mahoney made the entire process of special ordering my Yukon, a wonderful experience! He's fantastic! Answered all my questions and kept me updated on the status! Even accommodated us by coming in on his day off when the vehicle was ready! Anchor sure is lucky to have him as a team member! I will recommend everyone to him!!

Very appreciative

Always great to work with and helpful

Courteous and responsive to issues at hand

I would give ten stars; they exceeded expectations; thank you!

Quick and easy, staff was very friendly

Had codes drop. Service analyzed and gave me a precise printout. Need to follow up and no service charge was given. Very professional service.

A fine all around operation. Excellent service.

Fast, efficient & good service.

Courteous and professional yet very personable. Thorough explanation for completed service work.

Called @ 9:30 AM on 1/2/26 Kevin had me scheduled for 3:30 PM same day, service was completed in 30 minutes. Never had service like that from any of the other car dealers, BMW,Volvo, and RAM, I will return.

Dealership was clean, Lisa was pleasant and pleasure to work with. Was one of the best buying experiences I have had.

Everyone was great!!

The personnel who worked on my car provided exceptional service from start to finish. Everyone I interacted with was professional, knowledgeable and genuinely committed to making sure I felt confident about the repairs being done. They took the time to explain what needed attention, kept me updated throughout the process, and delivered the car back running better than ever. I don't know everyone's name but Trish, Kevin and George went out of their way to make sure I was taken care of during the wait. Lisa, who I bought my car from, was also a sweetheart checking on me. I highly recommend Anchor Buick GMC in Elkton for servicing or to buy a new car .

Anchor services all of our cars. They do excellent work.

Easy experience with some warranty work.

Our visit went very smoothly, Trish at the front desk was very helpful and very professional and very pleasant! She did a really good job of getting us taken care of. Very happy with the service!